Have you been affected by the Covid outbreak on the ship?
A British couple who tested positive for Covid on the last day of their £1,900 voyage around the Mediterranean have called on Tui to monitor the virus more closely on cruises.
Kelly Silverton, 29, and her partner Rob were forced to spend £1,500 – £250 a night – to stay in a quarantine hotel in Malaga, Spain, for seven days.
The couple from Tunbridge Wells, Kent, were six days into their week-long journey when holidaymakers on the boat were asked to take a Covid test while docked in Malaga.
Kelly claims that she and her partner, along with more than 50 others, tested positive for the virus, so they were told to get off the boat and self-isolate.
She saw the Marella Cruises ship ‘sailing off in the distance’ to Las Palmas, Gran Canaria, with the rest of the holidaymakers for the last day of the voyage.
The couple were then charged £158 for a taxi to a quarantine hotel last Wednesday, which Kelly claims used to be a student hostel costing just £20 a night.
Kelly said the food at the quarantine hotel was so unappealing that she paid £125 worth of Uber Eats orders for that week.
They also paid an additional £200 for return flights back to the UK, meaning the couple had to pay a total of £1,983 on top of their original holiday costs due to the coronavirus.
Kelly has since criticized Tui for their Covid protocols, claiming passengers only had to take one lateral flow test before flying to Spain to begin their cruise.
Kelly Silverton (pictured above), 29, and her partner Rob were forced to spend £1,500 – £250 a night to stay in a quarantine hotel in Malaga, Spain for seven days
The couple were then charged £158 last Wednesday for a taxi to a quarantine hotel (bedroom pictured), which Kelly claims used to be a student hostel costing just £20 a night.
The teacher claims that TUI told customers to take the lateral flow tests but relied purely on temperature checks to consider passengers safe.
Kelly said today: “We did PCR testing around 8pm on Wednesday night and we were confirmed positive at midnight.
“Thursday at 11 am we got a call that we would leave at 2 pm and finally at 6 pm we got a taxi to the Covid hotel.
‘The temperature control was the only security, but people had been passing by there all week.
‘The cruise was £1,853 for a week and we thought it would be a fun holiday. TUI had no protocols and the hotel they were using was not fit for purpose.
“The cost was a joke. It cost us £1,500 for the two of us to stay at the Covid hotel as well as £200 to fly home ourselves.
“We also spent £125 on UberEats during our time at the hotel. There were people in their sixties and seventies who were upset and alone.’
Kelly also tweeted last week from her quarantine hotel: ‘Everyone who’s booked a cruise with @TUIUK #marellacruises.
Kelly, who works as a teacher, said the food (above) was so unappealing at the quarantine hotel that she paid £125 worth of Uber Eats orders for a week
Kelly claims that on multiple occasions the hostel has not provided breakfast until 10:30am and that no questions have been asked about dietary requirements (one of the hotel meals from the quarantine, above)
The shower room in the quarantine hotel. Kelly said, “The cost was a joke. It cost us £1,500 for the two of us to stay at the Covid hotel as well as £200 to fly home ourselves’
“You’re really gambling on your vacation. More than 50 people on a cruise of 500 guests tested positive for Covid on the last day.
“Unhappy holidaymakers are now scattering about Malaga and being ignored by Tui.”
She added: ‘I have only booked with @TUIUK and #MarellaCruises for added peace of mind that we would be taken care of if the worst happened.
“No one has confirmed what is happening now. How long have I been here, how much does it cost, and above all, what was that meat?!’
Also @TUIUK #marellacruises, while I’m an optimistic #livehappy millennial who likes to moan on Twitter and ‘hablo un poco de español’, there are some older holidaymakers in this quarantine who are scared, upset and let down by you feel left out.
‘Why @TUIUK? Why?’
A letter from Marella Cruises to Kelly advising her to contact the ship for additional support, for which she claimed the ‘phone didn’t work’
A tweet from Kelly shows her dinner in Malaga after being quarantined on the ship. The vegetarian also said that at one point she got half a baked potato with beef for dinner before the staff replaced it with carrots and rice
Not realizing that their quarantine was costing them £250 a night, Kelly later tweeted: ‘Yes, I have an absolute ‘mare’ here.
“Marella Cruises has sailed (literally) into the sunset and paid us $250 a night pp (based on rumors from guests no one really knows about) in unsuitable student digs.”
Kelly claims that several times the hostel did not provide breakfast until 10:30am and that no questions were asked about dietary requirements.
Vegetarian Kelly said at one point she got half a baked potato with beef for dinner before the staff replaced it with carrots and rice.
She videotaped the hotel’s kitchen, which showed a tray of eaten food that hadn’t been emptied and other food left out in the open.
The couple spent the rest of their quarantine days ordering KFC and McDonald’s meals.
MailOnline has contacted Tui for comment.
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